Are You Driven?

However beautiful the strategy, you should occasionally look at the results. - Winston Churchill Working with my client today, the discussion revolved around being Process Driven vs. Results Driven. Process Driven or Results Driven? The business owner wants to focus on HOW things get done, but I suggested they need to address IF things get [...]

Why Customers Don’t Care About Your Product

"Customer satisfaction probably has little to do with your product or service." -Tom Peters. This is a tough comment. We work so hard to provide our product or service well, focused on satisfying our customer. If our customers aren't looking at what we do, how can we take care of them? What do customers want?!? [...]

3.5 Biggest Business Risks

There are 3 critical business risks to your business plus ½ opportunity. Let's look at them in order... Business Risk #1: You Assume for a moment that you have an accident. You will make a full recovery, but for now, you are confined to bed, unable to move. You are fully conscious and able to use [...]

3 Action Steps For A Strong Finish To 2014

When it is obvious that the goals cannot be reached, don't adjust the goals, adjust the action steps.  -Confucius Act Now To Finish Big 2014 is over. As we rapidly approach the halfway point of the year, all the grand hopes and visions for the year are either well on the way to [...]

Training Your Team Is Good Business

"Why is intensive-extensive training obvious for the army & navy & sports teams & performing arts groups—but not for the average business? "-Tom Peters Time To Train Spring Training, 2-a-Days, Red and White Games, Combines, Watching Films - these are common sports terms that have to do with Training. Every sports team practices, [...]

You’re Not Important. But You Are Necessary.

We overestimate what we will do in a year; underestimate what we can do in 5. - Brad Sugars Are you on target? How's the year going so far? Have you started yet? Here's the bad news - the year's half over! June is the month to plan how you will end the [...]

Hard Work Is Not The Missing Strategy

Owners rarely fail because they didn't work hard enough - rarely succeed because they worked harder. - Brad Sugars I'm working with a client right now who goes from dawn to dusk - always charging. But it's interesting - he doesn't actually get a lot done. The business keeps going and customers are served but [...]

6 Ways to Wow Your Customers

"Be the best. It's the only market that's not crowded." G. Whalin Don't be this guy... As a business owner, much of our time is spent making sure customers are served and satisfied. But often this is after the fact, dealing with complaints and issues. To be more effective, here are 6 ways to [...]

5 Tips To Gain Financial Control of Your Business

 Shallow men believe in luck. Strong men believe in cause and effect. -Ralph Waldo Emerson. Watch Out! Business owners are always busy and this can create a feeling of chaos and panic. Are things in your business going well? Do you have systems in place to be able to tell if they are? Do [...]

Save Your Self Time, Energy, Money

 Sometimes the questions are complicated and the answers are simple. -Dr Seuss Are You Carrying The Load? The fourth way to Leverage your business is Systems and Technology. It is fairly clear how Technology can help you get more done with less - Automation, computers and the internet offer every business ways to [...]