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What Business Owners Want Isn’t Always What They Need

"What's wanted isn't always what's needed." - Texas Bix Bender When I ask business owners what they want, they often say, "More Leads!" But more leads is actually the LAST thing you need. They are expensive and require time and effort to followup on. And most businesses do not convert leads into sales very well. [...]

My Client Is Bored

A Business That Works Without The Owner I had a wonderful meeting with my landscaper client last week. When I walked into his office, he told me, "Jim, I'm kinda bored." It's June as I write this, so this would not be a normal comment. As a landscaper, this is his season. I've known him for years [...]

Is Your Team Worth Training?

Why is intensive-extensive training obvious for the army & navy & sports teams & performing arts groups—but not for the average business? -Tom Peters "Team" is a recurring theme with me. That's because the #1 job of the business owner is designing, hiring and developing a Team. The minute a business goes from a 1-person [...]

Innovate or Die

All business is two things: Innovation & Marketing. -Peter Drucker. How are you doing? Use Innovation to Build Your Business Many small businesses are not good at either of these critical skills. They see Marketing as a necessary evil and spend little time on it and they often leave innovation to large companies [...]

Are You Driven?

However beautiful the strategy, you should occasionally look at the results. - Winston Churchill Working with my client today, the discussion revolved around being Process Driven vs. Results Driven. Process Driven or Results Driven? The business owner wants to focus on HOW things get done, but I suggested they need to address IF things get [...]

Take Control Of Your Calendar!

"Don't wait. The time will never be just right." -Napoleon Hill Who Controls Your Time? I was discussing an interesting phenomenon with a friend this morning. We both teach classes that people pay for, but often people miss the class, even though it is only once a month. People frequently miss long-standing appointments because something [...]

6 Ways To Control Your Business

You may think you control your business, but chances are you're feeling a bit uncertain -Are there any problems you don't know about? Do you know why your customers buy from you? Could they be thinking about going somewhere else? Your business may be more out of control than you know! Here are 6 things [...]

Why Customers Don’t Care About Your Product

"Customer satisfaction probably has little to do with your product or service." -Tom Peters. This is a tough comment. We work so hard to provide our product or service well, focused on satisfying our customer. If our customers aren't looking at what we do, how can we take care of them? What do customers want?!? [...]

2nd Biggest Business Risk

We're exploring the 3.5 Biggest Business Risks to your business... Here's your exercise this week: Write down the name of each of your senior Team members. For each of them, imagine that they come to you and announce they have decided to move to Africa on a humanitarian mission. They will be leaving soon. [...]

3.5 Biggest Business Risks

There are 3 critical business risks to your business plus ½ opportunity. Let's look at them in order... Business Risk #1: You Assume for a moment that you have an accident. You will make a full recovery, but for now, you are confined to bed, unable to move. You are fully conscious and able to use [...]